Most big businesses these days have some sort of quality assurance test that they administer to all of their franchises. For example, the Marriott hotel brand gives out surveys to all of their guests after they check out and the guests are prompted to score multiple aspects of their stay. You’ll probably find that these surveys concentrate heavily on the customer service skills of the hotel employees.
Here’s a tip to improving those scores for your particular business. All you have to do is make sure to respond positively to all of your customer’s requests. That doesn’t mean you have to say yes to everything. What it does mean is that you should try to keep a smile on your face at all times and be upbeat about your responses. If you have to tell them you can’t do something, offer them many alternative solutions to their problem. A positive response will issue a positive reaction from the customer and hopefully raise that customer service score.
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